Refund policy
Effective Date: March 12, 2026
At Bridge Social Lab, we aim to provide high-quality social media marketing services. Because our work involves strategic planning, content development, and ongoing management, the following refund policy applies.
1. No Returns on Services
Once social media strategy, content planning, or campaign management work has started, the service cannot be reversed or returned.
2. Refund Eligibility
Refunds may be considered only if:
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A written cancellation request is submitted within 24 hours of payment
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No work or consultation has been started
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No marketing materials or strategies have been delivered
Partial refunds may be issued depending on the portion of services completed.
3. Non-Refundable Situations
Refunds will not be issued if:
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Social media campaigns or strategies have already been delivered
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Delays occur due to missing client content or approvals
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A client changes their decision after services begin
4. Cancellation of Ongoing Services
Clients may cancel recurring services with 7 days notice before the next billing cycle.
5. Contact
Refund requests should be sent to:
6. Company Information
Bridge Social Lab
Operated by Brown Bridge Agency LLC
🏢 100 Chesterfield Business Parkway, 2nd Floor, Chesterfield, MO 63005